We are a family run business based in the UK
We aim to dispatch your order the same day
All orders will be shipped with tracking provided
We pride ourselves on providing fast, reliable shipping to our customers both in the UK and worldwide. We generally aim to dispatch orders the same day after you place the order.
UK Shipping
We’re based in the UK and aim to ship all orders the same day to get your sculptured softness to you as quickly as possible. We use Royal Mail Tracked 48 shipping for all UK orders, ensuring that your artwork arrives securely and on time.
Worldwide Shipping
For our international customers, we use Royal Mail International Tracked shipping to ensure your order is safely delivered with tracking available for peace of mind.
At Sculptured Softness, we take great care in handcrafting each sculptured softness artwork. However, we understand that sometimes things don’t go as planned. If you encounter any issues, we're here to help.
If your item arrives broken or damaged, don’t worry! Simply contact us with your name, order number, and any relevant evidence, and we’ll make it right. We’ll fix your item and send it back to you as quickly as possible.
If you’re unhappy with your purchase for any other reason, please get in touch. We offer returns within 30 days of your purchase date. To be eligible for a return:
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
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